UC Learning Center Unavailable July 28 – Aug. 7

UC Learning Center Unavailable July 28 – Aug. 7

screengrab of new LMS landing page

The new LMS has a much improved look and greater browser compatibility to help learners access thousands of online and in-person professional development courses available to UC employees. 

By Staff
June 22, 2017

A system-wide update of UC’s learning management system (LMS) requires the Office of the President to take it offline for one workweek, starting at 5 p.m. on Friday, July 28. The LMS is an online resource where staff and faculty can complete required trainings as well as access professional development courses. The LMS is scheduled to return to service on Monday, Aug. 7, with all the data and trainings that existed prior to the upgrade, but also a more contemporary interface and compatibility with all browsers. At UC Davis, the LMS is administered by Human Resources’ Staff Development and Professional Services. Their plan for ensuring employees complete required trainings before the scheduled downtime relies on a couple of approaches.

LMS Downtime Scheduled for Typically Slow Week

When selecting a good week to update the LMS, system administrator Kelly Crabtree looked to historic training data. “We steered clear of doing this the first week of summer break or fall quarter when we know hundreds of students, staff and faculty are starting positions and required to complete training.” Instead, the first week of August was chosen because it has seen low training completion numbers over the last couple years.

Not Just One, but Five Reminders

Every employee that has been assigned a training with a completion date before Aug. 7, will be receiving at least one email directly from SDPS with a notice about the upgrade. That’s in addition to the auto-emails generated by the LMS at 60, 30, 15 and seven days in advance of all training deadlines. Crabtree has been working with departments at UC Davis Health and the Davis campus, to address any operational concerns they may have going into the week. For some departments, the solution was to schedule onboarding of new employees around the downtime or to modify a new employee’s duties until they can complete certain safety trainings. Mandatory trainings like cybersecurity awareness and sexual harassment prevention can be taken after the LMS returns to service.

This is the fourth time SDPS has managed an LMS upgrade and each time the system returned online almost exactly when promised. Crabtree and the other project managers expressed confidence that the system will be available when you return to work on Monday, Aug. 7. If you have any questions or concerns, please email sdps@ucdavis.edu.