About the UC Davis HCF Program

What does the HCF Program do?

The Health Care Facilitator Program is here to help you understand and obtain the full benefits and services available from your UC-sponsored medical, dental and vision plans. The program enables members by providing:

  • Information to help you understand your UC health plan coverage and patient rights
  • Education on the use of plan benefits and how they coordinate with Medicare benefits

The HCF Program assists members by:

  • Intervening to resolve problems of coverage, access and administrative processes.
  • Referring problems concerning contract interpretation and coverage disputes to the Office of the President.

When should you call the Program?

Whom does the HCF Program serve?

The Health Care Facilitator Program serves active and retired University of California, Davis and UC Davis Health System faculty and staff and their eligible dependents and survivors.

As of 2017, the two-person UC Davis HCF Program serves:

  • More than 21,330 active employees and their covered dependents
  • More than 8,650 retirees and their covered dependents

If you are about to become newly eligible for Medicare, call the Health Care Facilitator Program for assistance coordinating Medicare with your UC health plan.

If you need help resolving an issue with your health plan coverage that you cannot resolve on your own, call the HCF Program for individual guidance, intervention, and help with problem resolution. Here are a few things you can do in the meantime to resolve a simple problem:

Many problems can be resolved by taking these steps, and remember, if you still need help, call your Health Care Facilitator Program.

Contact the Health Care Facilitator Program

HCF Program Brochure [PDF]


HCF Program Revisited

The lead article in the Council of UC Emeriti Associations April 2014 newsletter is an excellent primer on the HCF Program: its history and role, its relationship with Benefits offices and UCOP, as well as its funding and future.

Click here for the April 2014 CUCEA newsletter [PDF format]